Conversation Flowchart
Preparation --> Initiation
Initiation --> Building Rapport
Building Rapport --> Information Gathering
Information Gathering --> Applying Techniques
Applying Techniques --> Clarification and Confirmation
Clarification and Confirmation --> Deepening the Conversation
Deepening the Conversation --> Summarizing and Closing
Preparation
Identify Objective
Research Context
Initiation
Start with an Opener
Building Rapport
Use Compliments
Information Gathering
Ask Open-Ended Questions
Applying Techniques
False Statements
Quid Pro Quo
Clarification and Confirmation
Paraphrase and Reflect
Deepening the Conversation
Probe with Specifics
Summarizing and Closing
Summarize Key Points
Close Gracefully